Propertease currently charges no property-posting fee to owners, agents, agencies or developers. We do not currently take property transaction payments through the website.
01. Current free services
There is no platform posting fee for a free listing, so withdrawing a draft, cancelling a submission or having a listing rejected does not create a monetary refund. You can request help withdrawing an application or listing at contact@propertease.ae.
Free posting does not guarantee agent acceptance, publication, enquiries, a sale or a rental. It does not waive your rights in relation to the service under applicable law.
02. What this policy covers
This policy concerns amounts paid directly to Propertease LLC for its own platform services, if such services are offered. Propertease LLC is registered with Sharjah Media City (Shams), business licence 2648778.01, with its registered address at Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE. Our business address is Level 41, Emirates Towers, Dubai, UAE, PO Box 31303.
Property purchase payments, rent, security deposits, reservation payments, agent commissions, government charges and other amounts paid to third parties are governed by the relevant agreements and applicable law. Propertease cannot refund money it has not received. We can review a report about a listing or professional on the platform.
Do not send property deposits or rent to someone claiming to collect them through Propertease’s current free-posting service. Check unexpected payment requests with our support team.
03. Future paid services
Paid listings, advertising campaigns, subscriptions or AI tools may be introduced later. Before accepting payment, we will disclose the price, applicable taxes, service scope, duration, delivery requirements and cancellation or refund terms for that purchase.
Any recurring payment requires explicit agreement to the billing frequency, renewal and cancellation arrangements. No current free listing will be charged retrospectively solely because paid services are introduced.
A paid order’s disclosed terms will apply alongside this policy and mandatory law. This page does not impose a blanket “no refunds” rule or automatically approve deductions, cancellation fees or recurring charges.
04. Requesting help or a refund review
Email contact@propertease.ae with the subject “Refund or billing query”. Include:
- The email address associated with your account.
- The listing, campaign or order reference, if applicable.
- The payment date, amount and receipt reference, if you paid Propertease.
- A short explanation of the problem and the outcome you are seeking.
Please do not send passwords, one-time codes, complete payment card details or unnecessary identity documents. Report duplicate, unexpected or unauthorised charges promptly; contact your payment provider as well where appropriate.
05. Review and repayment
We will review the payment record, agreed service, delivery status and applicable rights, then explain the outcome and any next steps. We may ask for relevant supporting information. There is currently no paid-service refund processing schedule because website posting is free.
If a payment is confirmed as collected in error, duplicated or refundable under applicable law or the agreed order terms, we will arrange the appropriate repayment. Where possible, refunds will go to the original payment method. The payment provider’s processing time and any currency conversion effects will be explained when the refund is arranged.
Contacting us does not prevent you from exercising a right with your bank, payment provider, court or competent authority. Do not seek or retain duplicate reimbursement for the same payment.
06. Consumer rights and policy updates
Nothing in this policy removes mandatory rights or remedies under applicable UAE law. Any conflicting service term is subject to those rights. This includes remedies that may apply to a defective or undelivered paid service.
We will update this policy before enabling paid services. Changes will be dated and will not retrospectively reduce rights attached to an existing order.
For general platform responsibilities, read our Terms & Conditions. For information on UAE consumer protection, see Federal Law No. 15 of 2020 on Consumer Protection.
Call Propertease: +971 4 313 2771.